1-800 555 8706

Frequently Asked Questions

1. What payment method can I use?

You may pay by American Express, Discover, VISA or Master Card. We cannot accept any other type of card, and your credit card must be issued in the U.S.

Credit Card Gift Cards can only be redeemed for orders less than the full amount available on the gift card. Orders cannot be split between two (2) forms of payment when using a Credit Card Gift Card.


2. How do I place an order?

 

  1. Go to shop.Antigua.com, and begin shopping and adding to your cart.
  2. Once you are ready to check out, click the check out button and follow the prompts.
  3. Select your shipping method and continue checking out.
  4. Your total order amount will appear at the end of the checkout process.
  5. An order confirmation will be sent to the email address you provide.
  6. If you have any questions or need additional help, please e-mail us at or contact our help desk at 1-800-555-8706 between 8am and 4pm MST Monday through Friday.

 


3. When will my order ship?

You will get an email from us acknowledging that we have confirmed your order and it will ship within 24 hours of that confirmation Orders received on weekends or holidays will ship the next business day.

Each different shipping address is considered a separate order and is subject to applicable shipping charges or applicable sales tax.

We usually ship via UPS. Since UPS can't ship to a PO Box, please select USPS for PO Box addresses, or for APO/FPO shipments.


4. When will I receive my order?

Your order will usually arrive as specified in the shipping chart below. The shipping chart is provided as a guide only.

If you would like to check on the status of your order please email us at .


5. What does it cost to ship my order?

The cost of shipping depends on the number of items, carrier and shipment method you select. Your shopping cart can give you a quote of shipment costs to your destination before you check out.

We cannot ship utilizing 3rd party account numbers.


6. Can I buy Slazenger product online at shop.Antigua.com?

We cannot offer Slazenger product for online sale.


7. Can I buy Antigua product not listed here?

At this time, we cannot offer our entire product line for online sale. Please check back with us periodically as we add additional items.


8. Can I purchase product with a logo?

At this time, we do not offer embroidered product online. Please check our shopping links at www.antigua.com, and visit one of our partners for product with your favorite team's logo.


9. Does Antigua ship outside the U.S.?

We offer delivery to all 50 U.S. states. At this time we are unable to offer delivery from outside of the United States.


10. Does Antigua ship to APO/FPO addresses?

Antigua proudly fills orders for our troops stationed both in the United States and abroad through the APO/FPO system. All shipments are delivered by the U.S. Post Office. Please enter either APO or FPO as the Destination City and either AA, AE, or AP as your Destination State. Then enter the 5 digit zip code into the zip code area for completion. Please allow up to 6 weeks for delivery.


11. How do I Return or Exchange items?

Please see our Returns Policy


12. Where can I find sizing information?

Please see our sizing information chart at http://www.antigua.com/sizechart.htm.


13. How does Antigua protect my security and privacy?

Please see our Privacy Policy


14. How can I get additional help?

Please e-mail us at: or contact our help desk at 1-800-555-8706 between 8am and 4pm MST Monday through Friday.


15. What are the terms of use for the Antigua website?

Please see our Terms of Use


16. How do I use the coupon/discount/gift code that I received?

If you have received an Antigua discount code from an event or online, please note that you must be a registered user and logged in to take advantage of this offer. To become a registered user, please visit our My Account/Registration page and fill in your information. Also, please note that these discount codes may not be combined with any other offers on purchases under $100. Orders over $100 will automatically receive the discount.


17. Where can I go to get another return label?

Contact us at


18. How can I check the status of my return or exchange?

To check on the status of your return or exchange please e-mail us at .


19. Can I change my order?

We begin processing your Antigua order for shipment immediately. For this reason we have a small window of time in which we are able to make limited changes to or cancel your order. If you would like to cancel or change the shipping address, or shipping method on your order, please contact us as soon as possible after placing your order at . Our order system is designed to get orders on their way quickly and efficiently. Therefore, we are unable to change or cancel an order once it has entered the shipping process.


Last updated November 2009